Coach Joseph Webb Complaints Procedure

 

1. Contact Information:

Clients who wish to make a complaint should contact Coach Joseph Webb through one of the following channels:

  • Email: [email protected]
  • Phone: Joseph Webb direct: 07716755012.
  • In-person: 1 Wellington Cottages, Warren Row, Berkshire, Reading, RG10 8QX.

2. Initial Contact:

Upon receiving a complaint, Coach Joseph Webb will acknowledge receipt within [specified timeframe], confirming the details of the complaint and providing an estimated timeline for resolution.

3. Investigation:

A designated member of the Coach Joseph Webb team will be assigned to investigate the complaint impartially. This may involve gathering relevant information, speaking to parties involved, and reviewing any relevant documentation.

4. Resolution:

Once the investigation is complete, Coach Joseph Webb will communicate the findings to the complainant and propose a resolution. This could include corrective actions, apologies, or any other appropriate remedies.

5. Appeal Process:

If the complainant is not satisfied with the proposed resolution, they may request an appeal. The appeal will be reviewed by a senior member of the Coach Joseph Webb team who was not involved in the initial investigation.

6. Final Decision:

After considering the appeal, Coach Joseph Webb will make a final decision on the complaint. The decision will be communicated to the complainant in writing, along with any actions to be taken as a result.

7. Feedback and Improvement:

Coach Joseph Webb values feedback and uses complaints as an opportunity to learn and improve. Following the resolution of a complaint, clients may be invited to provide feedback on their experience with the complaints procedure.

Confidentiality and Data Protection:

All complaints will be handled in confidence, with personal information treated in accordance with relevant data protection laws. Only individuals directly involved in the investigation and resolution of the complaint will have access to the information provided.

Conclusion:

Coach Joseph Webb is committed to addressing complaints promptly, fairly, and effectively. We strive to ensure that all clients feel heard and valued, and we continuously review and refine our complaints procedure to improve the experience for all.